Product Exchange Policy
A. The Company will exchange products if the returned products are damaged in shipment or are incorrectly sent or for products of equal or lesser value. The request must be submitted for an exchange within 30 days from the date of the order, and will apply only to unopened, unaltered, resalable and restockable products.
B. To exchange products, a Partner/Member must comply with these procedures:
- Obtain an Exchange Authorization Number (EAN) from the company prior to returning the products to the company. An EAN may be obtained either by telephone or in writing and the actual shipment must include this EAN;
- The company will provide the Partner/Member with the correct procedure and location for the exchange. All shipping costs must be paid for by the Partner/Member.
- A customer must provide or confirm the address for the product shipment at the time of the exchange request.
- If the replacement product is a lesser value than the original product, the difference will be issued as a credit to the original form of payment used minus a $3.95 handling cost.
- If the replacement product is of equal value than the original product, a $3.95 handling cost will be charged to the original form of payment used for the original order.
- Prior authorization from the company is required to initiate the exchange. The Member Service Department of the company will instruct the Partner/Member on the correct procedure for returning the products. (801-756-8808)
C. When an exchange is not feasible, the Company reserves the right to issue a Company credit for the amount of the exchanged products.
D. Products included in product packs are not eligible for exchange but can be returned for a 90% refund if unopened. See Xyngular’s Refund Policy for more information.