Return Policies

Product Exchange Policy


A. The Company will exchange products if the returned products are damaged in shipment or are incorrectly sent or for products of equal or lesser value. The request must be submitted for an exchange within 30 days from the date of the order, and will apply only to unopened, unaltered, resalable and restockable products.

B. To exchange products, a Member/Distributor must comply with these procedures:

  1. Obtain an Exchange Authorization Number (EAN) from the company prior to returning the products to the company. An EAN may be obtained either by telephone or in writing and the actual shipment must include this EAN;
  2. The company will provide the Member/Distributor with the correct procedure and location for the exchange. All shipping costs must be paid for by the Member/Distributor.
  3. A customer must provide or confirm the address for the product shipment at the time of the exchange request.
  4. If the replacement product is a lesser value than the original product, the difference will be issued as a credit to the original form of payment used minus a $3.95 handling cost.
  5. If the replacement product is of equal value than the original product, a $3.95 handling cost will be charged to the original form of payment used for the original order.
  6. Prior authorization from the company is required to initiate the exchange. The Member Service Department of the company will instruct the Member/Distributor on the correct procedure for returning the products. (801-756-8808)

C. When an exchange is not feasible, the Company reserves the right to issue a Company credit for the amount of the exchanged products.

D. Products included in product packs are not eligible for exchange but can be returned for a 90% refund if unopened. See Xyngular’s Refund Policy for more information.

Xyngular Refund Policy


A. Inception (initial) Purchase

                1. Day 1-30: The Company has a 100% satisfaction guarantee and will refund 100% of the purchase price less membership/distributorship and handling fees, and applicable Commissions if postmarked by the 30th day from the order date.

                2. Day 31-365 (1 year) from the order date: 90% will be refunded less handling fees and applicable Commissions on unopened, unaltered, resalable, and restockable products or Sales Aids if postmarked within twelve months from the order date.

B. First Paid Autoship

                1. Day 1-30: 100% of the purchase price will be refunded less handling fees and applicable Commissions on unopened, unaltered, resalable and restockable products or Sales Aides if postmarked by the 30th day from the order date.

                2. Day 31-365 (1 year) from the order date: 90% will be refunded less handling fees and applicable Commissions on unopened, unaltered, resalable, and restockable products or Sales Aids if postmarked within twelve months from the order date.

C. Subsequent Purchase(s)

                1. 90% of the purchase price will be refunded less handling fees and applicable Commissions on unopened, unaltered, resalable, and restockable products or Sales Aids if postmarked within twelve months from the order date.           

D. Creating and Sending the Return

                1. A Return Merchandise Authorization (RMA) must be obtained prior to returning the products or Sales Aids to the Company. An RMA may be obtained either by telephone or in writing and must be included on the actual return shipment.

                2. The original sales order number from the invoice must be provided to the Company at the time of RMA request.

                3. The Company will provide the Member/Distributor with the correct procedures and location for returning the products or Sales Aids.

                4. All shipping costs must be paid for by the Member/Distributor.

                5. All packaging/containers (full, empty or used) must be returned to receive credit for the item(s).

                6. The refund will be submitted to the original form of payment within 5 business days of the receipt of the return.    

E. Important Information

                1. Order date and day 1 are defined as the date the Company receives payment for an order through the Xyngular system.

                2. Excessive returns may be deemed as an abuse of Xyngular’s Return Policy and may result in suspension of return privileges and/or Member/Distributor status.

                 3. This refund procedure may vary in jurisdictions where different repurchase requirements are imposed by law. Applicable laws where the original purchase or return occurs may dictate the terms of the refund policy.

                4. International returns may require a different procedure than outlined above. Contact Member Service for details at 801-756-8808 or [email protected].

F. Commission Impact

1. The Company reserves the right to require a Distributor to repay Commissions paid to them on products returned by the Distributor’s Sales Organization. This may be achieved either through contact with the Distributor to arrange for direct repayment or by withholding amounts from present or future Commission payments. This policy encompasses all refunds allowed under the Company’s Refund Policy. Extension of the refund policy as required by applicable law, or instances in which Distributor misconduct, misrepresentation, or other extenuating circumstances necessitates a Distributor refund in excess of the stated refund policy will be considered on a case-by-case basis.

2. The Company reserves the right to require a Distributor to repay Commissions or awards paid to them when the return of products purchased by a Member/Distributor reduces a Distributor’s Personal Sales (PV), or Group Volume (GV), so that the minimum PV or GV requirement for receiving Commissions or awards is not satisfied for the Commission period when the Commissions or awards were paid to the Distributor.